Shipping Policy

Shipping Policy of Maison Mary

This Shipping Policy forms an integral part of the Terms and Conditions of Maison Mary. By placing an order with Maison Mary, the customer acknowledges and agrees to the provisions set forth herein.

1. Delivery Times
1.1 Maison Mary undertakes to dispatch all orders within 24 to 48 hours following confirmation of purchase.
1.2 Once dispatched, orders are generally delivered within 5–14 business days.
1.3 Delivery times are indicative and may vary due to circumstances beyond the control of Maison Mary, including but not limited to:

• adverse weather conditions,

• seasonal demand peaks (e.g., holidays),

• customs clearance procedures.
  1.4 Maison Mary shall not be held liable for delays resulting from the aforementioned circumstances.

2. Shipping Costs
2.1 Maison Mary provides free shipping on all orders, irrespective of order value or delivery location.
2.2 No additional shipping fees shall be charged to the customer.

3. Method of Shipment
3.1 All orders are shipped directly from Maison Mary’s supplier.
3.2 This method ensures efficiency in order processing and strict quality control of each item prior to shipment.

4. Order Processing and Confirmation
4.1 Upon placing an order, the customer will receive a confirmation email containing the details of the transaction.
4.2 Orders shall be processed and dispatched within 24 to 48 hours of order confirmation.
4.3 Upon dispatch, the customer shall receive an email containing a tracking number to monitor the status of the delivery.

5. Tracking of Shipments
5.1 Maison Mary shall provide tracking information for all shipments.
5.2 Customers may use the tracking number provided to follow the delivery progress via the carrier’s official website.

6. Limitations and Exemptions
6.1 While Maison Mary endeavours to comply with the estimated delivery times, delays may occur due to circumstances constituting force majeure, including but not limited to:

• customs delays,

• natural disasters,

• strikes,

• severe weather conditions.
  6.2 Maison Mary shall not be liable for any delay or failure in delivery caused by such events.

7. Customer Support
7.1 For any questions regarding orders or the application of this Shipping Policy, customers may contact Maison Mary via:
Email: info@maison-mary.com
7.2 Maison Mary shall make every effort to respond promptly and professionally to all inquiries.

8. Final Provisions
8.1 This Shipping Policy is subject to change at any time. Updates shall be published on the official Maison Mary website.
8.2 Customers are encouraged to review this policy regularly to remain informed of any amendments.