Shipping Policy

Shipping & Delivery Policy

At Maison Mary London, we aim to ensure that your order is delivered to you as quickly and accurately as possible. This document outlines all relevant information about our shipping and delivery policy.

Processing Time

Orders are processed within 1–3 business days. Once your order has been dispatched, you will receive an email containing your tracking details.

Delivery Time

The average delivery time is 3–7 business days, depending on your location.
Please note that delivery may take longer during busy periods or due to customs procedures.

Shipping Method & Origin

All orders are shipped directly from our supplier in Asia. As a result, customs duties or import taxes may apply, depending on the country of delivery.

Shipping Costs

Shipping costs are calculated at checkout, based on the weight, destination, and selected shipping method.

Responsibility During Shipment

• Once tracking information shows that a parcel has been delivered, responsibility lies with the customer.
• Please ensure that your delivery address is entered correctly; any address errors must be reported within 24 hours of placing your order.

Contact

For any questions regarding shipping, please contact us at info@maison-mary.com.