Return Policy
Return and Refund Policy of Maison Mary
At Maison Mary, we strive to provide all our customers with excellent service and an enjoyable shopping experience. Our return and refund policy has been carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping Costs
Customers are responsible for the shipping costs of returns. Maison Mary does not reimburse return shipping costs and is not liable for any expenses incurred during the return process. Please refer to our general terms and conditions for full details.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline in order to qualify for a return.
Exchanges of Sale Products
Sale items cannot be exchanged, even if the sizing is incorrect. Please ensure you select the correct size before making a purchase.
100% Guarantee on Defective Items
We offer a full guarantee on all defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please send an email to info@maison-mary.com. Once your return request has been approved, you will receive detailed instructions to complete the return process.
Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please make sure to include this form with your return to ensure proper handling of your request.
Conclusion
Maison Mary is committed to ensuring the satisfaction of its customers. By respecting our return and refund policy, we can ensure that all returns are handled efficiently and fairly. For any questions or comments, please contact our customer service at info@maison-mary.com.